Frequently asked questions
General
What is Buyhivee?
Buyhivee is a small family-run online store based in Prayagraj, India, dedicated to offering problem-solving products for home, kitchen, fitness, health, beauty, gadgets, and more at affordable prices.
Do you sell internationally?
No, we currently ship only within India to make sure we provide the best service and fast delivery across the country.
How can I contact Buyhivee for support?
You can reach us by email at ashutoshgupta941@gmail.com or by phone/WhatsApp at 9453363060 from Monday to Saturday, 10 AM to 5 PM.
Shipping & Delivery
How long does order processing take?
We process your orders within 1–2 business days after you place them.
What is the typical delivery time?
Delivery usually takes 3–7 business days depending on your location
Do you provide tracking information?
Yes, we send the tracking details to your email once your order is shipped, so you can monitor the delivery status easily.
Payment
What payment methods do you accept?
We accept all major payment methods: UPI, COD (Cash on Delivery), debit/credit cards, and other online payments.
Is there any extra charge for COD?
No, we don’t charge any extra fee for Cash on Delivery orders.
Are payments secure on Buyhivee?
Yes, we use trusted payment gateways like Razorpay, PhonePe, Net banking to ensure that your payment is safe and secure.
Return & Refund
How many days do I have to request a return?
You can request a return within 1–3 days after receiving your order.
Who pays for return shipping?
The customer pays a fixed return shipping fee of ₹150.
How long does a refund take?
Once approved, refunds are processed to your original payment method or bank (for COD) within 8 to 15 business days.